FAQs

Effective Date: February 25, 2025

1. Ordering & Payment

✅ What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other major payment methods.

✅ Can I cancel or modify my order after placing it?
Once an order is placed, we process it quickly. If you need to make changes, contact us at support@gobuyelite.com within 12 hours of placing the order.

2. Shipping & Delivery

🚚 Do you offer free shipping?
Yes! We provide free shipping in the United Kingdom & United States.

🚚 How long does shipping take?

  • Processing time: 1-2 business days
  • Estimated delivery: 5-12 business days

🚚 How can I track my order?
Once shipped, you’ll receive a tracking number via email. Use it to track your package on our website.

3. Returns & Refunds

🔄 What is your return policy?
You can return items within 30 days of delivery if they are unused and in original packaging.

🔄 How do I request a return?
Contact us at support@gobuyelite.com with your order number and reason for return.

💳 How long does it take to process a refund?
Refunds are issued within 5-10 business days after receiving and approving the return.

4. Product & Stock

🔍 Are your products high quality?
Yes! We source only high-quality home and garden tools to ensure durability and performance.

🔍 What if my product arrives damaged or defective?
Contact us immediately with photos of the issue, and we will replace it or offer a refund.

5. Customer Support

📩 How can I contact customer service?

📅 What are your customer service hours?

  • Monday – Friday: 09:00–17:00
  • Saturday: 09:00–12:00
  • Sunday: Closed

Still have questions? Feel free to contact us—we’re happy to help! 🚀